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Knowledge base
BinaryLane
Features
15
Automated Backups
Cloud Firewall
Load Balancer
Data Transfer ("Bandwidth") Pooling
Two Factor Authentication
Advanced Settings
Cloud-config for Linux servers
SSH Keys: Connecting with Putty
Attaching a Backup to your Server
Private LAN
Cloning a VPS
Partner Server
How do I turn on TPM for my VPS?
What happens if the host my server is on fails?
Which versions does a new cPanel server come with?
FAQs
Billing
15
What payment options are supported
How will I be billed?
I just paid. When will my server be online again?
Why has my new server been invoiced in small increments?
Can I add funds to my account?
Am I still charged if I turn off my server?
Can I pause my server subscription?
Why are invoice charged immediately after being issued?
What is the $1 charge on my credit card for?
Can I get invoices as PDF files?
Why am I receiving more than one invoice a month?
Credit Card chargebacks
Is my payment information secure?
Can I pay for additional network transfer data?
Do BinaryLane prices include GST?
General
25
What is BinaryLane?
Who is BinaryLane for?
Where are BinaryLane servers located?
Sovereign Australian Cloud Servers
What are the main features of BinaryLane?
Can I have multiple users on my account?
Using Password Managers for Multi-User Sign-In
I've lost access to my email address; how can I restore access to my account?
Do you have an API?
Do you host my website
Join our Discord Community!
What happens during a DDoS attack - BinaryLane's response, and what you can do about it
Do you sell SSL/TLS certificates?
Where is my server located?
Do you have a partner or reseller program?
See all 25 articles
Support
9
Do you manage my server?
Do you have a phone number?
Can I pay for additional support?
What support options are available?
Why Your SSH Hardening Changes Aren't Working on BinaryLane
Can you migrate my website?
Password Reset Process Update
Critical cPanel/WHM/WP2 Vulnerability — CVE-2026-41940 (Authentication Bypass)
Critical PHP Vulnerabilities — CVE-2026-109618 and CVE-2026-109619 (Remote Code Execution)
Network
14
Can I purchase additional IP addresses?
Is network speed throttled if my server exceeds its quota?
Is network data in both directions counted?
What is a VPC? Do I need one?
Can you host my DNS records? What are your nameservers?
What is the "permalink" entry shown in mPanel?
Can I set Reverse DNS for my IPs?
Does BinaryLane support DNSSEC?
Fix for Missing Interface on Split-NIC Enabled VPC Servers
Does BinaryLane Support BYO IP or BGP?
Using BYO IP Ranges on VPS
Can I add MX records for a subdomain?
Do you offer IP range leasing? Can you supply a /24 range?
Can I migrate my IP address between servers?
Servers and Plans
11
Will I get root/administrator access?
How long does it take to get a VPS after ordering?
Can I change my plan?
Can I cancel at any time?
What operating systems are available?
What can I run on a BinaryLane VPS?
Does BinaryLane have a mirror for Linux distros?
Accessing files in your backup
How do I turn my server off?
A plan shows as unavailable in my region - what can I do?
Why can't I increase memory or storage on my plan? (plans bought before 1 May 2026)
Guides
Getting Started
16
First Steps
Connecting to Linux with SSH
Connecting to Windows
Connecting to Windows from your Mac
Where do I log into cPanel or WHM?
Securing your account
Securing your servers
How To Rebuild Your VPS
Detecting and Investigating Suspicious Activity on a VPS
Choosing the Right Nameservers for Your Domain
How to use BinaryLane's mPanel
How do I connect to my Cloud Server using my SSH key?
Your Support Code: what it is, where to find it
Domain registration and your account review
Change your domain's nameservers
See all 16 articles
Linux Guides
27
IP Address Configuration on Linux
Disable IPv6 Privacy Extension in Linux
BinaryLane Ubuntu Mirror
How to Change Hostname/Server Name in Ubuntu 24.04
How to migrate a BinaryLane VPS to another location
Setting Up An Anycast Load Balancer on Ubuntu 22.04 LTS using Apache
How to expand storage ( /dev/vda1 ) so it takes up the entire disk
Migrating from Digital Ocean
How to benchmark disk I/O
How to Find and Fix Slow MySQL Queries
Installing Webmin on Debian/Ubuntu
Deployment Scripts feature discontinued
Netplan IP Configuration for Ubuntu / Debian
Enable ifupdown on Debian
How to switch from netplan or systemd-networkd to ifupdown
See all 27 articles
mPanel Guides
7
How to Clone or Transfer a Server to Another Account
Updating billing details
BinaryLane mPanel service IPs
Rename a service
How to Migrate Your Server (Change Location)
Set a default SSH key for all new Cloud Server installations
Where is the BinaryLane Rescue Console?
VPC Guides
5
Two-tier WordPress Installation
Why do I need to adjust the MTU size for servers within a VPC?
VPC Routing Tables and Default Route Troubleshooting
Set up private networking between your BinaryLane servers
Diagnosing network throughput and packet loss
Windows Guides
17
IP Address Configuration on Windows
Modifying Windows Updates settings
Remote Desktop Licensing Overview
Add a user account and grant administrator privileges
Create an administrator account for BinaryLane RDS licence management
Monitoring Memory Usage on Windows
Change Windows Remote Desktop Port
Disable IPv6 Privacy Extension in Windows
How to change the Administrator password for your Windows Server
Install and configure IIS on Windows Server
Enable DHCP on Windows Server
How to Change Hostname/Server Name in Windows Server 2022
How to create additional disks on a Windows Server
Understanding Administrator Account Lockouts on Windows Server 2025
Upgrading a Windows Server VPS to Windows Server 2025
See all 17 articles
AI Guides
4
Using Claude/Codex as a BinaryLane Server Agent (MCP)
Installing OpenClaw on BinaryLane
Does BinaryLane offer GPU servers, or does it plan to?
Installing Hermes Agent on BinaryLane
API Guides
11
Getting Started with BinaryLane API
Automate Your BinaryLane Infrastructure with Terraform
Does BinaryLane support scoped API tokens?
Poll a long-running action and respond when input is required
Build an Ansible inventory from your BinaryLane fleet
Retain a server's IP address by cloning another server onto it
Migrate your server to another region using the API or CLI
Manage multiple BinaryLane accounts with the CLI
Create a server in a VPC using the BinaryLane API or CLI
Manage your DNS records with the BinaryLane CLI or API
Keep your home or office IP address allowed in the BinaryLane firewall
Troubleshooting
mPanel
10
mPanel Memory Graph
My VPS isn't working!
Why isn't the rescue console working?
Two-factor Authentication fails
SMS Validation
Stop getting SMS status notices
What is SysRq : Emergency Sync?
Setting Up KeePassXC for BinaryLane with MFA Enabled
Does the Rescue Console support copy and paste?
Confirming your email address during signup
Linux
7
My Linux VPS clock is suddenly running fast (or slow)
Recovering a cPanel inbox from scheduled backup image
Recovering a cPanel directory from scheduled backup image
Why does my server have no swap partition?
Locked out of "root" on cPanel+WHM server
Fix grub-efi-amd64-signed errors on legacy BIOS Ubuntu servers
SQL Server Express on Linux is using fewer vCPUs than expected
Network
7
Outbound emails don't work
Emails to Hotmail and Outlook are blocked
My additional IP isn't working. Why not?
How to check network latency using Windows
Why does speedtest report 4mbit/sec upload?
Why can't I connect to my server using SSH?
Upgrading Ubuntu in place (20.04 to 22.04 to 24.04)
Windows
2
Why does Google Search think I am in a different country?
How to access Windows Recovery Options (WinRE) on a VPS
General Troubleshooting
1
Recover Website Content When You Have Lost Hosting Access
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