Why am I receiving more than one invoice a month?

Customers utilising a high volume of services may encounter several invoices issued within a single month. This occurrence is due to a soft credit limit set on the account (shown in mPanel under Billing as the pending-charges amount next to your next invoice date), which, when reached, triggers the issuance of an invoice. 

Upon receiving a request, we are able to manually review and adjust this credit limit, if deemed appropriate, to amalgamate multiple invoices into one collective invoice for the billing period. Should you require consolidation of invoices or wish to discuss your account's billing thresholds, please reach out to support by submitting a ticket: Submit a ticket : BinaryLane 

My limit was raised. Why was I invoiced again?

A higher pending-charges limit means invoices are issued less often during the billing cycle. It does not add payment terms (such as 30-day terms), does not change when your invoices are due and does not move your billing day. An extension agreed for one invoice's due date applies to that invoice only.

After a limit change there is usually one transitional invoice, covering the period from your previous invoice up to your regular billing day. It can arrive sooner than you expect, and its total is below the new limit, because the limit did not trigger it. From then on, invoices are issued on your billing day, or earlier only if your pending charges reach the new limit first. It can take one or two billing cycles to settle into one invoice a month.

I cancelled a server. Why does my next invoice look the same?

Billing is in arrears: you are invoiced after you use the service. A server cancelled part-way through a billing cycle is charged for the hours it ran up to its cancellation date and nothing after. So the first invoice after a cancellation still includes the cancelled server for the part of the cycle before you cancelled it, together with your remaining servers. The following invoice is the first to show the full saving. Each invoice's line items show the period every server was billed for.