If your server has been suspended due to an invoice not being paid by the overdue date, services will be restored automatically within a few minutes of payment for all outstanding(payable) invoices being received. Restoration can take up to 30 minutes.
If your server has not come back online after 15 minutes, refresh the invoices page in mPanel and check if there is an additional unpaid invoice preventing your server being unsuspended.
If there are no additional unpaid invoices, and more than 30 minutes have passed since all invoices were paid, please contact support and let us know.
Can I create a server or change plan while an invoice is unpaid?
No. While an invoice on your account is unpaid, creating new servers or load balancers and changing plans are held until it is paid, even if the invoice is not yet past its due date. To continue:
- Open Billing in mPanel and pay the unpaid invoice by card or PayPal.
- If a card payment failed, check the card on file is current, or pay from the invoice page with PayPal.
- Once the invoice shows as paid, create the server or change the plan.