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FAQs
Billing
17
What payment options are supported
How will I be billed?
I just paid. When will my server be online again?
Why has my new server been invoiced in small increments?
Can I add funds to my account?
Am I still charged if I turn off my server?
Can I pause my server subscription?
Why are invoice charged immediately after being issued?
What is the $1 charge on my debit / credit card for?
Can I get invoices as PDF files?
See all 17 articles
General
25
What is BinaryLane?
Who is BinaryLane for?
Where are BinaryLane servers located?
Sovereign Australian Cloud Servers
What are the main features of BinaryLane?
Can I have multiple users on my account?
Using Password Managers for Multi-User Sign-In
I've lost access to my email address; how can I restore access to my account?
Do you have an API?
Do you host my website
See all 25 articles
Support
9
Do you manage my server?
Do you have a phone number?
Can I pay for additional support?
What support options are available?
Why Your SSH Hardening Changes Aren't Working on BinaryLane
Can you migrate my website?
Password Reset Process Update
Critical cPanel/WHM/WP2 Vulnerability — CVE-2026-41940 (Authentication Bypass)
Critical PHP Vulnerabilities — CVE-2026-109618 and CVE-2026-109619 (Remote Code Execution)
Network
15
Can I purchase additional IP addresses?
Is network speed throttled if my server exceeds its quota?
Is network data in both directions counted?
What is a VPC? Do I need one?
Can you host my DNS records? What are your nameservers?
What is the "permalink" entry shown in mPanel?
Can I set Reverse DNS for my IPs?
Does BinaryLane support DNSSEC?
Fix for Missing Interface on Split-NIC Enabled VPC Servers
Does BinaryLane Support BYO IP or BGP?
See all 15 articles
Servers and Plans
11
Will I get root/administrator access?
How long does it take to get a VPS after ordering?
Can I change my plan?
Can I cancel at any time?
What operating systems are available?
What can I run on a BinaryLane VPS?
Does BinaryLane have a mirror for Linux distros?
Accessing files in your backup
How do I turn my server off?
A plan shows as unavailable in my region - what can I do?
See all 11 articles
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